Biz-Tech

Obvious (the book)

on the back cover:

  • Show up.
  • Don’t be a jerk.
  • Simple is better than complicated.
  • Tell the truth. (it’s so rarely used, it’s like a secret weapon.)
  • Don’t look backward, there’s nothing there.
  • Trust someone besides yourself.

At first glance I thought that was pretty good.
I was in a rush, so I snapped a picture with my phone and wandered on.
Finally download the picture.
And I still agree, but quibble.
I like “show up,” “don’t be a jerk,” “don’t look backward, there’s
nothing there.”
And I love “trust someone besides yourself.”
Four out of six.
The other two are more complex and subject to judgement about context - opinion.

“Tell the truth. (it’s so rarely used, it’s like a secret weapon.)”
now that is subject to shadings, interpretation.

As is “Simple is better than complicated.”
But there is a subtle poison in this one.
Define simple.

One person’s simple use of the computer is complicated for others.

Simple homespun shirt better than cheap import? Define simple.
Simple plastic footstool betther than pine footstool? Define simple.
Simple pine footstool betther than plastic footstool? well, you get the idea.

And with digital materials it isn’t settled at all,
what is simple? Consider: digital photo you post to the web and everyone copies it
or film photo you mail to 20 people, one of which then scans to digital and
posts it to the web and everyone copies it?
“don’t look backward, there’s nothing there.”

Thoughts?

the book: The Obvious: All You Need to Know in Business. Period.

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What are the hidden reasons for low adoption of e-medical records?

Low Adoption of Electronic Medical Records: Hidden Reasons?
by Scott MacStravic, World Health Care Blog
June 29, 2007 at 2:14 pm · Filed under Electronic Medical Records

Adopting and particularly sharing EMRs have been major features of most expert suggestions for health care reform. Despite their availability for two decades, their adoption in the US is well behind most European countries, as well as China, Japan, Australia and Russia, at less than 20% compared to 50-90% and more elsewhere. Whatever the benefits of EMRs, to patients, payors, and the country as a whole, we are only slowly and somewhat reluctantly gaining them. 

Among the reasons suggested for the slow adoption rate is the sorry state of third-party and consumer payments to providers, compared to the high costs of EMR adoption. A related charge is that our “cottage industry” providers do not seek improvements in quality and productivity for their sakes alone, but look first at what it will do for individual practitioners, personally, financially, and immediately. And most EMR benefits take a while to reach their full potential….

Well, there will be some new models for provisioning soon.
I remain amazed at how we lag behind France and their use of smartcards to drive EMR use.

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ok russ, all this “news” about digital divides - why?

Well, I think digital divides are cause and effect.

Much of the world today requires abstract thinking to sort out.

The tools tend to be digital.

So those unused to digital tools are at a double disadvantage.

They have to learn the tools,

they have to learn the abstract framework those tools are built for.

Very confusing!

It takes patience - the learner and those helping learn.

It takes motivation - the learner and those helping learn.

I can’t use digital tools like a blog to motivate a learner,

but maybe I can help a helper sort out what might help the learner.

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Another age related Digital Divide?

The Big Thought Is Missing in National Security
By G. Pascal Zachary, The New York Times, July 1, 2007

Why has the pace of fundamental innovation in military technologies slowed? Why, six years after 9/11, is there no mega-research project — along the lines of the crash Manhattan Project that 62 years ago produced the first atomic bombs — to address the plausible security threats to the United States in the 21st century?

These two questions say a lot about how innovation happens today, and why concerns about national security, which once motivated civilian scientists and engineers to make crucial contributions to military technologies, may again shape innovation priorities.

The short answer to both questions is that the nation lacks a grand technological challenge that might galvanize the interests and energies of talented researchers and propel them into close cooperation with war-fighters in pursuit of innovations that will enhance national security….

He mentions how NASA was formed in 1958, after the Soviet Union launched the third in its series of Sputnik rockets.

Today the leading technologies are hatched by commercial companies pursuing lucrative and large civilian markets. “The U.S. government and its defense partners no longer are at the leading edge of most of the militarily-relevant technologies, having been displaced by international commercial industries and markets,” the Defense Science Board, an adviser to the Pentagon comprised of independent experts, concluded in a February report to the top brass entitled “21st Century Strategic Technology Vectors.”

How did the military, which spends a great deal of money on research and development, get into the position of having to play catch-up in technological innovation?…

He mentions several causes

Leadership is another missing ingredient. “The government isn’t going to researchers and saying, ‘Drop everything, work on terrorism.’ Instead, the government is telling them, ‘Proceed as before,’ ” says Daniel S. Greenberg, who has monitored military research in Washington since the 1960s and is the author of the forthcoming “Science for Sale.”…

Mentions the possibility of secret project but thinks they may be too small in scale and vision.

I think its all gotten a little too abstract for many leaders to get their hands around.

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Boomers’ Happiness

One opportunity for the Xers to get the Boomers engaged in bridging the digital divide is to slowly use the tools available to edge them into the digital world as far as they’re willing to go. Slowly nudging can work - up to a point. And where that point is will vary wildly.

“Boomers have always been off in search of their own bliss. I often say that the only reason baby boomers are interested in reconnecting and coming back together with other people in communities is because they have discovered what medical and social scientists have always known: connections with other people are good for your health. So for the boomers, there’s a selfish motive to being selfless. But, in fact, it’s true. Boomers are also discovering something else social scientists have known for years: money doesn’t make you happy. Beyond a certain lower-middle-class level of income, there is zero correlation between money and happiness - and happiness is difficult to define anyway.”

Live Well on Less Than You Think, Fred Brock,
The New York Times Guide to Achieving Your Financial Freedom

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News on the web today - 06/24/07

Internet Video: A Stream Becomes a Virtual Deluge

By Phyllis Korkki, The New York Times, June 24, 2007

The computer appears to be well on its way toward total entertainment domination in the home. As evidence, look at new data from comScore Inc.: more than 70 percent of Internet users streamed video online in March this year. Television, movies, music and more — it’s all there in that box, awaiting full integration.

Zippier technology is driving more people to stream video online. A few years ago, if you wanted to see a video, the screen would taunt you with the words “buffering … buffering … buffering …”  until you lost interest or forgot what you wanted to look at. Now, you are more likely to achieve instant gratification….


The Angler: the Cheney Vice Presidency
- a Washington Post series startsing Sunday 6/24/07

Obesity, Weight Management, and Health Care Costs: A Primer
Jun 2007, Vol. 10, No. 3 : 129 -137 Keith H. Bachman, M.D. Kaiser Permanente’s Care Management Institute, Weight Management Initiative, Oakland, California

Rational decision-making regarding health care spending for weight management requires an understanding of the cost of care provided to obese patients and the potential cost-effectiveness or cost savings of interventions. The purpose of this review is to assist health plans and disease management leaders in making informed decisions for weight management services. Among the review’s findings, obesity and severe obesity are strongly and consistently associated with increased health care costs. The cost-effectiveness of obesity-related interventions is highly dependent on the risk status of the treated population, as well as the length, cost, and effectiveness of the intervention….

Shifting sands 6/23/07 The Doc Searls Weblog

Traditional journalism tries to keep a “Chinese wall” between editorial and advertising. And, since advertising happened on the publishing “side” of the business, the wall separates editorial from both publishing and advertising….

in any fight between a platform and an application, the platform will always win.

a discussion of The Rising Facebook Frenzy at Sadagopan’s Weblog on Emerging Technologies, Trends,Thoughts, Ideas & Cyberworld

Twitter meets podcasting? = TwitterGram!
Saturday, June 23, 2007 by Dave Winer.

…So I started making a list of different kinds of Twitter, and immediately gravitated to something I call TwitterGram, where you use the 140 characters to link to a 200K audio message. Think of it as Twitter meets podcasting….
check it out, they improvise a demo of the idea.

on the other hand, When Computers Attack
By John Schwartz, The New York Times, June 24, 2007

Anyone who follows technology or military affairs has heard the predictions for more than a decade. Cyberwar is coming. Although the long-announced, long-awaited computer-based conflict has yet to occur, the forecast grows more ominous with every telling: an onslaught is brought by a warring nation, backed by its brains and computing resources; banks and other businesses in the enemy states are destroyed; governments grind to a halt; telephones disconnect; the microchip-controlled Tickle Me Elmos will be transformed into unstoppable killing machines.

No, that last item is not part of the scenario, mostly because those microprocessor-controlled toys aren’t connected to the Internet through the industrial remote-control technologies known as Scada systems, for Supervisory Control and Data Acquisition….

 

 

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E-Health meets reality #2

So, what was I babbling about in E-Health meets reality #1?

There is a serious digital divide by age
(A Typology of Information and Communication Technology Users by PEW Internet & American Life Project)

1. among patients
2. among doctors
3. among other elements in the healthcare industry 

a. funding sources
b. research and training sources
c. regulatory entities

now mix all of the above in every imaginable combination

This digital divide compounds an understanding of digital record keeping

within an entity
between entities

primary care
specialist care
funding
research, training
regulatory

with the patient


There are evolving digital records requirements, by

courts (e-discovery)
funding sources
regulatory sources


There is also a rapid change in care practices caused by 

the advocates and champions of the various digital records approaches
the digital tools and analytics that allow ever improving individualized diagnostics

So who drives the eHealth effort?
If several do it independently, how is it all be reconciled later?

If not several, who has the best “answer”?

Veterans Affairs had the early answer, but is it
(or BIA as an evolved version) still the lead answer?

We have a plethora of health information exchange (HIE) systems and
regional health information organizations (RHIOs)

CIOs are slow to enlist in regional health info organizations pending more progress on local systems, finances 11/05

Tricare CIO: DOD, VA poised to share EHRs 06/07

Veterans Affairs CIO realistic about health IT progress 06/07
The Veterans Affairs Department’s Assistant Secretary of Information and Technology Robert Howard delivered a generally upbeat appraisal of VA’s efforts to modernize VistA, its health information architecture, but acknowledged tough challenges moving toward services focused on individual veterans…. 

States rush to pass health IT bills 06/07
A flurry of legislative activity in state capitals in the past six months is laying the groundwork for coordinated health information technology initiatives at the state level.

So far 168 health IT bills have been introduced in 41 states, said Janet Marchibroda, chief executive officer of the Washington-based nonprofit group eHealth Initiative, speaking today at Input’s State and Local Marketview Conference in Vienna, Va….

GovHealthIT links to what we linked to this week - Health 2.0: Priming the pump- Jump starting health care consumerism By Scott Shreeve MD, The Health Care Blog

 

The New Frontier of Electronic, Personal and Virtual Health Records at Christina’s Considerations blog

(which points at her article in American College of Healthcare Executives’ Journal of Healthcare Management.)

So, a lot of action…
is there any motion?
or just too many moving parts?

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E-Health meets reality #1

from eHealthNews.eu

eHealth Action Plan - 1 year of progress   
      

Tuesday, 05 June 2007 

This progress report describes the main results of a first year of work since the publication of the eHealth Action Plan: activities undertaken by the European Commission and Member States together.

What if it were possible for every European citizen to select the  precise place where they can receive that healthcare? What if they were to have the means and the information about Europe’s healthcare organisations and healthcare infrastructure so as to ensure absolutely their own continuity of care?

It is precisely these kinds of scenarios that the 2004 eHealth Action Plan (COM(2004)356) facilitates by proposing both a set of actions and an associated roadmap to help in defining a European eHealth Information Space.

Today’s eHealth solutions in Europe are extremely select, designed in particular circumstances very often for limited numbers of patients or health professionals, in idiosyncratic circumstances: in summary – they are fragmented. To turn the situation round, a more effective  coordination of implementation efforts of eHealth systems and services would greatly benefit patients, industry and health systems across the  whole of the European Union. A more structured approach to an integrated, interoperable European approach to eHealth systems and services would be a great step forward….

[it goes on and, at the end gives a link to a pdf progress report dated 2005.
so I double checked the post date, yup, June 07 post is talking about an ‘04 action plan and an ‘05 progress report.
then a corporate “for further information”]

http://europa.eu/information_society/eHealth

from LinuxMedNews - Revolutionizing Medical Education and Practice

Gov’t Technology: Miracle Cure?
Government Technology News has a wide-ranging article on Free and Open Source Software in Medicine: “Doctors are fed up with the we-own-you, vendor lock-in, phone-home-to-the-mother-ship-to-do-anything status quo,” he said. 

In addition, open source health IT applications are hitting their late teens, with more growth coming. What will be available in the next year, he said, will likely challenge anything in the proprietary world….

This can cause confusion, but some front-runners in the open source health IT market have emerged in the last few years, he said, though the confusion level is nothing compared to the proprietary software world.

“In the proprietary world, whole companies and software suites disappear forever in business failures, buyouts, forced ‘upgrades’ and changes in corporate agendas,” he said. “Somehow, this is considered normal. “Free and open source software EMR/EHRs are relatively immortal and are much more resistant to service decline, price increases, buyouts and corporate failure than the proprietary world….

Posted by Ignacio Valdes, MD, MS on
Tuesday June 05, 2007 @ 08:39 AM
from the interesting-development dept.

from The Informatics Review
e-journal of the Association of Medical Directors of Information
Systems and The Improve-IT Institute
Jun 1, 2007 : Vol.10 No.11

Mirror, Mirror on the Wall: An International Update on the Comparative Performance of American Health Care

Despite having the most costly health system in the world, the United States consistently underperforms on most dimensions of performance, relative to other countries. This report—an update to two earlier editions — includes data from surveys of patients, as well as information from primary care physicians about their medical practices and views of their countries’ health systems. Compared with five other nations — Australia, Canada, Germany, New Zealand, the United Kingdom — the U.S. health care system ranks last or next-to-last on five dimensions of a high performance health system: quality, access, efficiency, equity, and healthy lives…. 

in other news (ok, Clinical Computing and Informatics News)

Why Progress Toward Electronic Health Records Is Worse Than You Think

Despite years of concerted national effort, including President Bush’s rallying cry in 2004 to get most Americans on e-health records by 2014, the use of digital records is at a precarious place. Just 10% of doctors’ offices use them. And while hospitals are expanding their use, the most difficult work–the exchange of data among health care providers, especially with rivals–has barely begun. Technology itself has caused problems. There are legal questions, privacy issues, and competitive pressures surrounding the technology, as well as concerns about return on investment. And data-sharing practices have yet to be widely tested in the real world. It’s not hopeless, and a number of ambitious projects for sharing health data show signs of progress.

Characterization of prescribing errors in an internal medicine clinic

The Extent and Importance of Unintended Consequences Related to Computerized Provider Order Entry

New Vision for Personal Health Records - Project HealthDesign E-Primer #1

So I scan these headlines and decide to go to Borders Books and find something cheerful.
I did.

But first, there was some positive web posts.

from Medical Economics - Smarter Business, Better Patient Care

My website transformed my practice

Patients and staff love the interactive features, and I like the way it saves time and phone calls. 

Honorable Mention 2006 Doctors’ Writing Contest

Jun 1, 2007

By: Howard Stark, MD

Medical Economics

Focusing on the software of managing health workers: what can we learn from high commitment management practices?

(from Wiley InterScience, The International Journal of Health Planning and Management
published Online: 5 Jun 2007 Copyright © 2007 John Wiley & Sons, Ltd.)

Knowledge of what constitutes best practice in human resource management (HRM) in public-oriented services is limited and the operational aspects of managing health workers at provision level have been poorly studied….

Bruno Marchal *, Guy Kegels Department of Public Health, Institute of Tropical Medicine-Antwerp, Belgium 

Podcast: The Future of Group Practice by Randy Bauman, President, Delta Health Care 

The Future of Group Practice by Randy Bauman, President, Delta Health Care, Podcast Editor

 

In this 20-minute podcast, seasoned consultant Randy Bauman discusses the state of independent physician groups, challenges that face small-to-medium sized groups, the impact of The Deficit Reduction Act of 2005, values of practices and hospitals’ interest in acquiring practices, pitfalls in selling to a hospital, and the future of physician group practices.

What I picked up was a couple of books.
The key one here is the myths of innovation, by Scott Berkun.

He has some great language: 

The goodness/adoption paradox  

The good is the enemy of the best.  -Voltaire

…The factors that spread innovations, from the personal ones listed in Chapter 4 to the broader ones listed above, are largely about ease of adoption. The reason why Internet and cell phone usage climbed faster than previous technologies isn’t because things happen faster today. (Nor is it because these technologies are bigger leaps forward than previous ones.) It’s simply because the barriers of entry were low. People already had PCs and phone lines, making Internet use cheap and easy (economics). For cellular phones, the population already had daily experience with personal telephone usage and cordless phones, and their frequent use was accepted social behavior (culture). If you think about it, the cell phone isn’t more than a cordless phone with unlimited (well, sometimes) range. The Internet and World Wide Web, for all their wonders, were an extension of the PCs and modems already in use-AOL had trained millions to use email, and word processors were popular applications on those computers….

Problems as invitations

The word problem often means something bad, as in “Houston, we have a problem” or “I have a problem with your tuna salad,” but successful innovation often involves more attention to prob-lems than solutions. Einstein once said, “If I had 20 days to solve a problem, I would take 19 days to define it,” a gem of insight lost in the glory of what he achieved on that 20th day. It’s counterintuitive because, on the surface, problems rarely need help to be understood….

But the challenges innovators choose have no known solutions or aren’t believed to be important at all. No one asked Galileo to explain the solar system, Engelbart to invent the mouse, or Bell to create the telephone. They saw unidentified problems in the world and dedicated themselves to defining and solving them. Einstein’s motivation for developing his special theory of relativity, while working as an unknown patent clerk, wasn’t that his girlfriend thought it’d be cute. Nor did his boss threaten to fire him if he didn’t win the Nobel Prize.  Being curious of mind, he followed his own logic and asked questions others were unwilling to ask, and when he saw no answers, he simply set about finding his own.

Discovering problems actually requires just as much creativity as discovering solutions….

Framing problems to help solve them

One way to creatively describe a challenge is to compare it to another kind of challenge that’s been solved. Scott Cook, the founder of Intuit (makers of Quicken and QuickBooks software), felt that the problem to solve wasn’t making good accounting software, but something else entirely: “The greatest competitor. .. was not in the industry. It was the pencil. The pencil is a tough and resilient substitute. Yet the entire industry had overlooked it.” He creatively framed the problem and shifted the perspective of his team to find a better solution than pencil and paper. Even if his competition had more talented problem solvers, engineers, or designers, his creative framing of the problem gave him an advantage. Anyone can use Cook’s basic framing strategy; by choosing a powerful reference (the pencil), and framing the challenge around it (sell software), he created opportunities before he wrote a line of code.

This pattern is everywhere in the history of innovation, but it’s often hidden behind tales of brilliance and breakthrough solu-tions. As a test, follow the trail of any successful innovation far back enough, and odds are high that you’ll find a creatively framed problem behind it. While Edison is heralded for the light-bulb, he was late to the party: dozens of other inventors were trying well before he began. His success came from defining the challenge differently. He thought of the lightbulb as a system, asking questions like, “How do you get power to homes to power the lightbulb? And where does that power come from?” A light-bulb alone was useless, and Edison knew why….

[then he discusses PDAs and how many failed…
until Palm]

The key factor in Palm’s success was that they defined their challenge differently than their competitors. Instead of focusing on engineering constraints, or lofty dreams of revolutionizing computers, they focused on what customers wanted. Jeff Hawkins, the founder of Palm, reasoned that his team knew as much about consumer feedback on previous PDAs as their competitors. Why not start the conversation with what people clearly needed, rather than what the companies of the day could provide?

Hawkin’s spent an evening at home with a notepad, and soon had the following list of goals for the Pilot project:

  • Fits in a shirt pocket
  • Syncs seamlessly with PC
  • Fast and easy to use
  • No more than $299

In 1994, all of these goals were beyond ambitious - they were impossible. If you had shown them to any of the PDA companies of the day, you’d have been told to go home. But Hawkins realized solving these problems was the only real path to success. Handwriting recognition, color displays, or fancy keyboards, were all nice ideas, but they weren’t essential. If they could succeed at these four challenges, Hawkins was convinced they had high odds of success….

The Palm Pilot’s success came largely from its simplicity as a product - a quality driven entirely by the self-defined constraints….

Discovering problems actually requires just as much creativity as discovering solutions.

they focused on what customers wanted.

all nice ideas, but they weren’t essential.

framing problems to help solve them

success came largely from its simplicity as a product - a quality driven entirely by the self-defined constraints

So, with Health Care and eHealth records, what is the problem? How do we frame it?
Back to basics,

  • what are the problems to be solved?
  • what do the customers want? (btw, there are more than one type of customer in this arena)
  • what is essential?
  • how do we frame the problems so we can solve them?

The chief cause of problems is solutions.  - Eric Sevareid


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With ISO 9000 you can certify a manufacturer that makes life jackets from concrete

Tom Peters On Six Sigma Vs. Innovation.
Bruce Nussbaum, NussbaumOnDesign, BusinessWeek blog, June 14, 2007

I just caught up to this great post on Tom Peters’ blog that gives historic context to the debate over efficiency vs. creativity that we started in the last issue of Inside Innovation.

It was a story by Brian Hindo on how an ex-GEer put a Six Sigma overlay over 3M, straightened out its processes but hurt its wonderful innovation culture.

Peters points out that in his 1997 book Circle of Innovation, he warmed about Six Sigma. Here’s a piece of what he has to say:

“I was riffing on the problems associated with ISO 9000 certification, and unearthed the perfect quote to match my sentiments, courtesy Richard Buetow, then director of corporate quality for business systems at Motorola:

“With ISO 9000 you can still have terrible processes and products. You can certify a manufacturer that makes life jackets from concrete, as long as those jackets are made according to the documented procedures and the company provides next of kin with instructions on how to complain about defects. That’s absurd.”…

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Humans in Space - Global Space Exploration Strategy Framework

Humans in Space: NASA + 13 Space Agencies Release Global Space Exploration Strategy Framework

On May 31, 2007, NASA and 13 other space agencies from around the world announced the release of their Global Exploration Strategy discussions document entitled, “The Global Exploration Strategy: The Framework for Coordination.” According to the NASA news release, the document reflects a shared vision of space exploration focused on solar system destinations where humans may someday live and work….

The complete framework document is available for review at:…

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